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Spanstead Works

Text message consent

Every way a phone number can be enrolled for text messages, what the person sees before agreeing, and how the agreement is recorded.

Spanstead Works is field-service software. Businesses use it to manage their jobs and send their own customers appointment confirmations, estimates, invoices, change orders, and requests to review completed work. Each business connects its own messaging account and sends under its own name. Spanstead LLC is not the sender and does not maintain its own marketing list.

Automated service updates and review requests require consent for that business and purpose. Staff may also reply directly within the permitted window after a customer initiates a text conversation. Consent is never a condition of purchase and is never bought, sold, rented, or shared with third parties or affiliates for their own marketing.

Where people opt in

The three consent-collection paths below explain what is shown and which pages are publicly available without an account.

1

The business's online booking form

Public — no account or password needed

A business offering online booking publishes a page that anyone with its link can open. It is served at:

https://app.spanstead.com/embed/booking/<the business’s public booking key>

The visitor:

  1. Chooses a service.
  2. Chooses an appointment time.
  3. Enters their name, phone number, service address, and optionally an email address and a note.
  4. Sees an unchecked checkbox beneath the form fields with the full service-updates disclosure, naming the business that will send messages. The form explains that booking does not depend on agreeing to texts.
  5. Completes the anti-bot check and submits the booking.

Checking the box grants service-update permission only. It never grants permission for review requests, which require separate consent. Leaving it unchecked books the appointment without enrolling the number in text messages.

2

The customer portal's message preferences

Requires the customer to sign in

Customers can sign in to a business’s portal to view their visits, estimates, and invoices. The message preferences page has separate unchecked checkboxes and disclosures for service updates and review requests. The customer:

  1. Signs in to that business’s portal.
  2. Opens Messages.
  3. Reads the relevant disclosure, checks its box, and saves. The two permissions are granted separately and independently.

This page requires sign-in because it shows the customer’s own service records. The disclosures below come from the same source as the ones shown in the portal.

3

Consent recorded by the business

Requires the business’s staff login

When a customer gives permission in person, by phone, or in a signed service agreement, staff can record it on the customer’s file. The staff member must confirm the customer expressly agreed. The record identifies who recorded it, when, and which disclosure wording and version applied. This records consent obtained elsewhere; it does not create consent automatically and cannot be applied in bulk.

The two disclosures

These disclosures use the same source as the product. Each appears beside its own unchecked checkbox. The example name [Business Name] is replaced by the name of the business sending the messages.

Service updates

transactional-sms-v2

Appointments, estimates, invoices, and account activity. Available through all three paths above.

By opting in, you expressly agree to recurring transactional texts from [Business Name] about appointments, estimates, invoices, and account activity. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.

I agree to the disclosure above (transactional-sms-v2).

Review requests

review-request-sms-v2

Occasional requests to review completed work. Available in the customer portal or recorded by staff. Never granted through the booking form.

By opting in, you expressly agree to receive occasional one-to-one text messages from [Business Name] asking you to review completed services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.

I agree to the disclosure above (review-request-sms-v2).

What the messages look like

Representative messages, each identifying the business that sends it:

  • [Business Name]: your appointment is confirmed for Sep 9 between 9:00 and 11:00 AM. Track your team: [link]. Reply STOP to unsubscribe, HELP for help.
  • [Business Name]: invoice INV-000142 for $340.00 is ready. View and pay: [link]. Reply STOP to unsubscribe, HELP for help.
  • [Business Name]: thanks for having us out today. Would you leave us a quick review? [link] Reply STOP to unsubscribe, HELP for help.

How consent is separated

  • Each permission has its own checkbox, unchecked by default.
  • Agreeing to service updates never grants permission for review requests. Consent is never escalated from one purpose to another.
  • Consent belongs to each business. A customer of two businesses using Spanstead Works opts in separately to each; neither business can see the other’s permission.
  • Text-message consent is separate from email consent. Neither is a condition of purchase.
  • Each disclosure identifies the business that will send messages.

What is recorded

Each opt-in and opt-out records its time, phone number, source, and purpose. A disclosure-based opt-in also records the exact version, language, and wording presented. The versions above are current. Older consent retains the wording actually presented at the time; a wording change never rewrites an earlier consent record.

How to stop messages

Reply STOP to unsubscribe from all texts from that business, or HELP for help. STOP revokes both service-update and review-request permissions. Customers can also opt out of all texts in their portal preferences. A later explicit opt-in restores only the permission granted; replying START restores service updates, not review requests. Opting out of texts does not change email preferences or the customer’s service.

Message frequency varies. Message and data rates may apply.

How the data is handled

Phone numbers and text-message consent are not sold, rented, or shared with third parties or affiliates for their own marketing. They are used to deliver messages through the messaging provider and carriers. See the Privacy notice, Legal terms, and Customer communications and consent for details about data handling and the distinction between service and marketing messages.

Questions about this page or a specific message: privacy@spanstead.com.